These are the very first words I found when opening Dale Carnegie’s How to Win Friends and Influence People. I have never seen a book promise that much less be able to deliver. Yet it managed to deliver on that promise.
This book is filled with easy to apply principles of human relations which, from experience, will improve your communication skills, increase your ability to persuade others, give you more harmonious interactions, help you get what you want, and overall will change your life. Applying these principles will certainly give you an edge if you are in customer service, sales, management, or leadership.
If you have never read this book, you should do so immediately. If you have read it before and it’s been a while, read it again. I’m on my 15th time (give or take…I actually lost count!) I look at it as an owner’s manual on human relations and life in general.
You can start to see how you can gain an edge just by looking at the section headers of the book:
- Fundamental Techniques in Handling People
- Six Ways to Make People Like You
- How to Win People to Your Way of Thinking
- Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
If you don’t want to improve in these areas, you need an immediate injection of empathy in your thyroid.
Carnegie sums up the lesson of each chapter “In a Nutshell.” To whet your whistle, I’ve listed the lessons below. Continue reading